SHIPPING+DELIVERY

How are the artworks packaged?

Every MesonArt piece is packaged with care and follows our standardized, professional process. We know your artwork is precious, so we’ve designed several packaging methods to keep it safe on its way to you:

Ships in a cardboard box

For large artworks that are stretched or framed, we use strong, protective cardboard boxes. Each piece is supported with plenty of cushioning so it arrives safe, flat, and ready to hang.

Ships in a crate

For small stretched or framed artworks, or for very large and heavy pieces, we use custom-built wooden crates. These crates are designed for global art shipping, tightly sealed, and packed with materials that keep the artwork securely in place throughout its journey.

Ships in a tube

For canvas-only orders, your piece will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works and also keeps shipping costs lower. Once it arrives, you can easily have it stretched (placed on wooden stretcher bars) or framed by a local framer.

For works on paper, we highly recommend sending them straight to your framer upon delivery for careful, professional unrolling.

How long does delivery take?

Shipping time: Generally 5–7 business days with FedEx or DHL. And yes — we offer free worldwide shipping!

• Free shipping covers all destinations, but the price does not include customs duties.
• The US and Dubai are duty-free; other countries may charge 1%–5% import duties on paintings, which would be your responsibility.
• We cannot currently ship directly to Mexico due to customs restrictions. Customers in Mexico are encouraged to use a US delivery address instead.

Creation time:  Each painting takes about 1–2 weeks to be hand-painted by one of our professional artists.

During the creation process, your artist will share photos and videos of your painting in progress. You’ll be able to request adjustments — such as changes in color or shading — until you are completely satisfied. Only once you approve the final version will we ship your artwork to you.

If you have not consistently received confirmation emails, it is possible that our emails landed in your spam/junk folder, or were blocked by email filtering mechanisms. In such cases, you may not find the painting confirmation email in your spam folder. You can contact us directly using the contact information at the bottom of the article.

You can also search your order number "HW + 5 digits" to verify whether you have received the confirmation email.

Who takes care of the delivery?

Depending on your location and the size of the artwork, we work with reliable carriers such as FedEx, DHL, TNT, and occasionally specialist art delivery companies for extra-large pieces.

Which countries do you deliver to?

We deliver almost everywhere our carriers operate — so whether you live in New York, Dubai, or even a tiny island, we’ll find a solution. If you’re unsure, just reach out and we’ll make it happen.

How much does shipping cost?

Nothing extra — shipping is always included in the price, no matter where you live.

Is the delivery of the artwork insured?

Yes! Every shipment is fully insured by MesonArt, so you can relax knowing your artwork is protected from our studio to your doorstep. No hidden fees, no surprises.

If I buy several artworks, will they be delivered at the same time?

In most cases, yes. When possible, we ship multiple artworks together so they arrive at the same time.

Can I have artworks delivered to another country or person?

Absolutely. We’ll deliver to the address you specify in your order. Normally, we’ll coordinate the delivery date with the recipient listed. If it’s a gift or a surprise, just let us know — we love helping with special moments!